Terms of Service

Effective 28 September 2026

These Terms of Service (“Terms”) are a contract between you (the Shopify merchant installing the app) and SRH Web Agency (“we”, “us”, “Smart Contact Form Builder”) for the hosted Shopify application Smart Contact Form Builder.

By installing or using Smart Contact Form Builder you agree to these Terms and to our Privacy Policy. If you do not agree, do not install the app, or uninstall it from Shopify Admin.

The MIT license in this repository’s LICENSE.md is Shopify’s template copyright. It is not these merchant Terms and does not govern your use of the hosted app.

1. The service

Smart Contact Form Builder provides:

• An embedded Admin experience to create, style, and manage contact forms (including popup and float layouts).
• Storefront rendering of published forms via App Proxy / theme embedding.
• Submission storage in Admin, optional email notifications, and optional file uploads.

Features shown as under construction, or not listed on the Shopify App Store listing, are not part of the service you are buying. We may change, limit, or withdraw features as we operate the app.

You remain responsible for your Shopify store, theme, product data, and shopper-facing policies. Shopify’s terms also apply. Smart Contact Form Builder is not Shopify and is not a party to your Shopify merchant agreement. Public origin: https://smartforms.srhwebagency.com.

2. Eligibility and your account

• You must be a Shopify merchant (or staff with permission to install apps) and able to bind the store to these Terms.
• Access is through Shopify OAuth. We do not issue a separate Smart Contact Form Builder password.
• You must keep your Shopify staff access secure and tell us if you believe the install was unauthorized.

3. Billing plans

Smart Contact Form Builder uses Shopify Billing. Prices in the app match the App Store listing:

• Free — available only on Shopify development stores. All product features are unlocked at no charge while the shop remains a development store.
• Premium — $14.90 USD every 30 days for live stores.
• Advance — $24.90 USD every 30 days for live stores.

Live (non-development) stores must subscribe to Premium or Advance before creating forms, publishing to the theme, or accepting submissions. Charges are created and managed only through Shopify’s Billing API. Cancelling or failing a subscription returns the shop to an unpaid state until a plan is active again.

Development stores do not require a paid subscription. Test charges appear only when billing test mode is intentionally enabled for development and are not a production invoice.

4. Acceptable use

You agree not to:

• Use Smart Contact Form Builder except on Shopify shops you are authorized to operate.
• Reverse engineer, scrape, or overload the app, App Proxy, or workers in a way that harms other merchants or our infrastructure.
• Probe or attack other shops, bypass Shopify authentication, or attempt to read another tenant’s data.
• Upload malware, illegal content, or files that you do not have rights to use.
• Use the app to collect payment card data, government IDs, or other sensitive personal data the product is not designed to store.
• Resell, white-label, or sublicense Smart Contact Form Builder as your own competing app without a written agreement with us.
• Violate Shopify’s Acceptable Use Policy, App Store requirements, or applicable law (including consumer and privacy rules for your storefront).

We may suspend or terminate access, or uninstall may follow from Shopify, if you materially breach these rules.

5. Your content and Shopify data

You retain rights in your catalog, theme, storefront, and form content. You grant us a limited license to copy and process that data solely to provide Smart Contact Form Builder (forms, submissions, mail, support, and compliance), as described in the Privacy Policy.

You represent that you have the right to grant that license and that your form content and uploaded files do not infringe others’ rights.

6. Availability and support

We aim to keep Smart Contact Form Builder available but do not promise uninterrupted uptime. Storefront forms depend on your theme, publish configuration, and Shopify App Proxy. The app process is intended to run on Hostinger; data stores depend on the configured database.

Support is offered through Smart Contact Form Builder → Contact and by email at sohilhunani11@gmail.com. We do not guarantee response times. Shopify cannot provide Smart Contact Form Builder product support on our behalf.

7. Intellectual property

Smart Contact Form Builder’s name, admin UI, storefront embed, and hosted service are owned by SRH Web Agency or its licensors. Installing the app does not transfer ownership. Shopify trademarks belong to Shopify Inc.

8. Disclaimer of warranties

Smart Contact Form Builder is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that form delivery, mail delivery, or theme embedding will be error-free on every theme. You should test on a development store before relying on forms in production.

9. Limitation of liability

To the fullest extent permitted by law, SRH Web Agency and its officers, employees, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost sales, lost data, theme breakage, SEO impact, or business interruption, even if we were advised of the possibility.

Our total liability for claims arising out of these Terms or the app is limited to the greater of (a) the amounts you paid us through Shopify Billing for Smart Contact Form Builder in the three (3) months before the claim, or (b) fifty US dollars (USD $50). If you paid $0, the $50 cap still applies where enforceable.

Some jurisdictions do not allow certain limitations. In those places, our liability is limited to the maximum extent allowed.

10. Indemnity

You will defend and indemnify SRH Web Agency against claims, damages, and reasonable legal fees arising from your storefront content, your form content, your misuse of Smart Contact Form Builder, or your violation of these Terms or third-party rights, except to the extent caused by our willful misconduct.

11. Suspension, uninstall, and termination

You may stop using Smart Contact Form Builder by uninstalling it. We may suspend or stop providing the service if we discontinue the app, if Shopify requires it, or if you breach these Terms. After uninstall or shop redaction, we delete shop-scoped data as described in the Privacy Policy. These Terms survive as needed for billed amounts (if any), sections 7–10, and 12–14.

12. Changes

We may update these Terms. The effective date at the top will change. Continued use after the update constitutes acceptance. If you do not agree, uninstall the app. Material billing changes (when offered) will be reflected in-app and must still go through Shopify Billing.

13. General

These Terms are the agreement for the hosted Smart Contact Form Builder app. They do not create a partnership or employment relationship. If a court finds a clause unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them as part of a sale of the app. Failure to enforce a right is not a waiver.

Governing law is the law of the jurisdiction where SRH Web Agency is established, excluding conflict-of-law rules, unless a mandatory consumer or merchant protection law in your country says otherwise. Shopify’s platform terms are between you and Shopify.

14. Contact

SRH Web Agency — Smart Contact Form Builder
Email: sohilhunani11@gmail.com
In-app: Smart Contact Form Builder → Contact